Trauma Center Mock Survey

The verification site survey is like the opening night of the play. You've spent months (probably years) preparing. You've filled out the PRQ, prepared charts, met with department leaders to inform and educate them to the process.

So when the curtain goes up and the show begins, it is too late to discover that the video technology has a dead spot, a highly educated manager rambles when asked questions, or bedside nurses have no idea where to find your policies.

If you are a trauma center with an upcoming ACS verification visit, a "mock survey" gives your team a chance to practice, hopefully filling you with confidence that the show will run smoothly on the day of the "performance." This short-term service offering is ideal for programs experiencing a virtual site survey for the first time, new trauma program leaders who've only heard rumors about the way a site visit should go, or programs that simply want to ensure everything will run smoothly. We will help you address weaknesses, but, on a more positive note, a mock visit may also reveal strengths of your trauma center that deserve emphasis because they will impress the reviewers.

How Can Diligent Consulting Help?

Pre-planning meeting to discuss the process and introduce you to your consultant "reviewers."
Initial mock visit to check technology and troubleshoot audio/visual issues, work on transitions between departments, and ask questions about how, who, or what to profile during the visit.
Mock site survey with an experienced site reviewer as a timed dress rehearsal. The reviewer will ask questions to staff and simulate the pace and pressure of a real site survey.
Follow up meeting with consultants to provide specific feedback and coaching.

Who Can Benefit from This Service?

Trauma programs under new leadership
Hospitals preparing for first consultative or verification ACS visit
Trauma programs being reevaluated after probation/deficiencies

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