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Diligent Consulting Insights


6 Benefits of a Mock Trauma Survey
A mock survey should provide a clear roadmap that helps the trauma program prioritize improvements, assign responsibilities, and establish realistic timelines before the official designation or verification visit.
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Jul 28


Trauma Center Staffing: A Strategic Guide to FTE Planning, Growth, and Workforce Sustainability
Trauma centers need staffing plans that grow with patient volume—not just enough to meet ACS or state requirements. Relying on minimum FTEs can lead to delayed registry work, weaker performance improvement, staff burnout, and turnover. By defining clear volume thresholds for adding trauma program, registry, PI, education, and outreach staff, hospitals can support quality care, maintain compliance, and ensure long-term program sustainability.
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Jul 20


Rural Specialty Systems of Care: Trauma, Stroke, and Cardiac Care
Hospital leaders make difficult decisions in rural communities when assessing capacity to provide trauma, stroke, and cardiac care.
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Jul 8


The Critical Role of Rural Trauma Centers in Serving Isolated Communities in Montana
Intermountain St. Vincent Regional Hospital provides trauma care for isolated communities in Montana. Collaboration with Level I facilities is essential for smaller hospital in trauma deserts.
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Jul 7


Should Your Rural Hospital Become a Trauma Center? A CEO's Decision Guide
Should your rural hospital become a trauma center? The decision involves far more than meeting designation standards.
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Jul 6


What CFOs Want Trauma Leaders to Know about Healthcare Finance
The trauma leaders who understand both clinical excellence and financial sustainability will be best positioned to build resilient programs that thrive in an increasingly challenging healthcare environment.
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Jun 18


The Challenge of Rarity: Why Obstetric Trauma Demands Clear Guidelines and Team Preparedness
Obstetric trauma is not uncommon, but extreme OB trauma with emergency c-section is extremely rare, emotionally overwhelming, and clinically complex. Guidelines are essential in these rare situations.
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Jun 17


Trauma Policies, Protocols, and Guidelines: All the Ways to Tell People What to Do.
What's In a Name? A breakdown of terms for trauma policies, protocols, and guidelines.
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Jun 9


Understanding the Main Steps in Trauma Center Verification and Designation
Becoming a verified trauma center is a complex, multi-year process that requires far more than simply treating injured patients. Hospitals must build specialized teams, develop trauma-specific protocols, collect extensive performance data, and demonstrate compliance with rigorous standards established by the American College of Surgeons (ACS). From provisional designation to final verification, each step involves significant planning, documentation, and continuous quality imp
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Jun 4


10 Tips to Strengthen the TMD-TPM Partnership
Enhance trauma program management and the TMD-TPM partnership
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Mar 31


My First Few Days Working in a Trauma Center
Nearly fifteen years ago, I started working at a Level I trauma center.
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Mar 19


Meet Heather Tilton: Trauma Consultant Extraordinaire
Heather Tilton is an experienced trauma program manager.
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Feb 10
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